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Compliance
Compliance
One of our company principles is “We comply with applicable laws and internal guidelines.” This means having stringent internal standards, policies and processes to ensure such compliance. The Lidl US Corporate Compliance & Ethics Department is responsible for preventing, detecting and disclosing potential violations of applicable laws and internal guidelines and policies.
This responsibility also includes preventing, deterring and detecting fraud, bribery and other corrupt business practices. Lidl US prohibits offers or payments of bribes, kickbacks, or gifts to win or retain business or to influence any business decision. Lidl US employees, agents and contractors are prohibited from offering, providing or accepting money (or anything of value), either directly or indirectly to business partners with a view to obtain or retain business, or to gain an improper business advantage.
Reporting Channels
Lidl US offers several communication channels for customers, employees, business partners and third parties to report concerns of potential violations of law or Lidl US policies. These reporting channels help ensure that any possible misconduct is reported in a timely manner, thoroughly investigated and a sustainable solution is devised.
Note: The reporting channels below have been set up for the purpose of raising concerns about possible incidents of non-compliance; please note that other matters cannot be dealt with via this process. For customer inquiries, please contact our Customer Care team here.
In the event you have concerns or questions in relation to compliance matters affecting Lidl US, please contact our compliance team directly by mail or email at the following contact details:
Compliance Department: Lidl US, LLC 3500 South Clark St. Arlington, VA 22202
Anonymous Reporting Resources
EthicsPoint
Lidl US has a Compliance Helpline reporting tool here that is available 24 hours a day, seven days a week and is operated by an independent, third-party provider. This enables employees to provide information in an anonymous and secure manner. This information is immediately forwarded to the compliance team, while protecting your anonymity. All information received is examined to determine whether further action is necessary. This reporting option should be utilized for the following complaints: Fraud/Embezzlement, Violations of Law, Code of Conduct, and Whistleblowing.
Employees who have HR-related concerns should utilize HRSupport@lidl.us.
BKMS System Lidl International has an additional reporting hotline tool for compliance and ethics topics. You can report the following issues to the BKMS System here and members of the Compliance department will review your concerns.
• Financial misconduct and property offenses • Competition and antitrust violations • Breaches of data protections laws • Violations of human rights, social and environment standards • Suspicion of money laundering • Other serious violations
The online-reporting system has been set up for reporting concerns about potential incidents of non-compliance. Please note that other matters cannot be accepted through this system and should be submitted to either our Customer Care team here, or for employee related matters our EthicsPoint hotline here.
Employees who, in good-faith, report compliance violations through any of the channels above are assured that there will be no retaliation as a result of a such reporting.
Code of Conduct
Please read our full Code of Conduct here